The following are excerpts from www.wbstudiotour.co.uk:
BRITISH SIGN LANGUAGE (BSL) TOURS
"In order to assist our visitors who are deaf or hard of hearing, we provide British Sign Language tours at no extra cost. The interpreter will remain onsite for the duration of your visit and will meet you in the entrance foyer. "BSL tours are available at any time, subject to availability and must be booked at least 14 days in advance. While they are easiest to book when purchasing your ticket, they can also be added afterwards when sufficient notice is given."
AUDIO DESCRIPTIVE TOURS
"To assist visitors with a visual impairment, we can provide an Audio Descriptive Tour at no extra cost. A member of staff will accompany your party during your visit to provide some additional information about the sets, costumes and props on display. "These are available subject to staff availability, and must be booked at least 14 days in advance. Please note, we can accommodate a maximum of 8 people per tour and you may be asked to join with other visitors if there is limited availability."
"We welcome all registered guide dogs, hearing dogs and medical alert dogs into the Studio Tour. If you wish to bring an assistance dog with you for your visit, please ensure you have formal identification for the dog with you such as any relevant documentation or a jacket. "If your dog requires a water bowl, please ask a member of staff who will be happy to provide one. We do not allow other dogs or pets to enter the attraction and they cannot be left in vehicles for safety reasons. The nature of the attraction means that visitors cannot return to the car park until the end of their visit."
"While manual and electric wheelchairs are welcome inside the Studio Tour, we do require advance notice if you are visiting as part of a large group due to seating restrictions within our cinema at the beginning of your visit. Due to the layout of the attraction, this also means that only a certain number of wheelchair users can enter the latter part of the tour at any given time. Our Visitor Services Team are happy to discuss this and other accessibility concerns with you prior to booking, so please do make them aware of your specific needs. "The majority of the Studio Tour is suitable for wheelchairs but some areas can be difficult to navigate, this includes Diagon Alley's cobbled street and the Great Hall's slate floor. The Hogwarts bridge can only be accessed via a short staircase and alternative access cannot be provided because the bridge, as an original set piece, has an uneven surface which is unsuitable for wheelchair users. The Knight Bus also has a short boarding platform which cannot be accessed by wheelchairs. "Our green screen area provides visitors with two fully accessible photo opportunities, including the chance to fly a broomstick as members of the cast would have done during filming. Visitors must be able to transfer themselves on to a broomstick and seatbelts can be provided if required."
"For health and safety reasons, we cannot allow mobility vehicles or electric scooters wider than 86cm to enter the attraction. We have a number of free manual wheelchairs available to borrow for those who need to arrive using a large mobility vehicle or electric scooter."
"Parking is provided free of charge in our car park directly outside the Studio Tour. A number of blue disability badge parking bays are available close to the main entrance for the convenience of our eligible visitors. "Please ensure that you bring your disabled parking badge on the day of your visit and display it in your window. For more information or for specific enquiries, speak to a member of our Car Parking Team on arrival."
"In addition to the accessible toilets located throughout the Studio Tour, visitors can also use our Accessible Plus facility. This fully accessible space provides a hoist, height adjustable changing bench, shower facilities, toilet and washbasin. The room is large enough to accommodate a wheelchair user and two carers. Please note, we kindly request that visitors bring their own slings to use with the hoist, as these are not provided. "If you require the use of this space during your visit, please speak to an available member of staff who will be able to assist you with accessing the area. Staff are available at the Information Desk on arrival in the lobby and throughout the Tour."
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