Jamala Wildlife Lodge

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999 Lady Denman Dr, Molonglo Valley, Australian Capital Territory, 2611 Australia
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  • Description

    Jamala Wildlife Lodge is Canberra’s first, all-inclusive luxury accommodation experience. Located within the grounds of the National Zoo and Aquarium, Jamala boasts three 5-star, African styled accommodation hubs, specifically designed to provide guests with a unique and interactive experience with some of the favourite zoo residents.

  • Accessibility information

    General accessibility features:
    • Accessible booking options
    • Disabled parking access
    • Clear signage denoting accessibility
    • Accessible toilets
    • Accessibility aware and friendly staff
    • Additional equipment available on request
    General accessibility information:
    3 accessible rooms:
    • 2 x Lemur rooms - these are the most accessible of the hotel rooms, and are closest to reception in case assistance is required.
    • 1 x Lion room - this room is suitable for people with limited mobility but wheelchair users would struggle without assistance.

    Hotel public area:

    • Assistance animals: not allowed as the area is quarantined due to the room being in a working zoo.
    • Parking spaces: 1 located near Jamala entrance, others available at the Zoo entrance.
    • Accessible public transport: there is no bus service to Jamala.
    • Payment facilities: no, payment is made at time of booking.
    Lemur rooms 1 and 2:
    • Assistance animals: not allowed as the area is quarantined due to the room being in a working zoo.
    • Additional equipment available: Jamala staff can arrange the equipment at the cost of the guest.
    Lion room:
    • Assistance animals: not allowed as the area is quarantined due to the room being in a working zoo.
    • Additional equipment available: Jamala staff can arrange the equipment at the cost of the guest.
    Mobility accessibility features:
    • Wheelchair accessible rooms
    • Level or ramp access to front entrance
    • Paths wide and not slippery
    • Level door threshold
    • Straight and wide approach throughout
    • Automatic or easy open doors
    • Alternative access arrangements (if necessary)
    • Sufficient clearance for wheelchairs under tables
    • Bathroom - accessible sink
    • Bathroom - accessible soap
    • Bathroom - accessible hand dryer
    • Shower - accessible shower
    • Shower - bench or chair available
    • Toilet - accessible grab rails
    • Toilet - accessible toilet flush
    Mobility information:
    Hotel public area:
    • Lever style door handles: sliding doors which are within the line of sight of staff who can assist if required.
    • Lightweight doors with very little resistance: doors are quite heavy but are within line of sight of staff who can assist if required.

    Wheelchair accessibility:

    • Level flooring: where not acccessible routes are available and signed
    • Wide aisles/walkways: the only narrow section was the entrance to the lodge - 91cm
    • Lowered accessible counters: kitchen is also at an accessible height
    • Table service: available in dining room
    • Lift access to all rooms: no, ramps only.
    • Pool area: does not have hand rails or lift access
    • Mobility aids: mobility scooters are available for $5/day, and wheelchairs are available for a gold coin/day
    Lemur rooms 1 and 2:
    Bathroom facilities:
    • Easy open bathroom door: no, door is quite heavy to open.
    • Accessible bathroom soap: soap at sink is accessible, but the soap in the shower would need to be moved
    • Low height/adjustable mirror: low height but not adjustable, it is full length.
    • Grab rails next to toilet: grab rail on one side, cannot be lifted.'
    • Height from floor to top of toilet seat: 46cm
    Accessible bed:
    • Bed height: 70cm
    • Space under bed: 14cm

    Lion room:

    Bathroom/shower facilities:
    • Easy open door: no door to bathroom
    • Accessible sink: sink not lowered
    • Accessible soap: can be moved to more accessible height
    • Low height/adjustable mirror: mirrors are high but smaller mirrors are available
    • Accessible shower: 2cm lip
    • Shower bench/chair available: available on request
    • Height from floor to top of toilet seat: 46cm
    Vision accessibility features:
    • Textured or coloured flooring at entrance and different level surfaces
    • Sufficient lighting
    • Directional Tactile Ground Surface Indicators
    • No overhanging or protruding signage or other obstacles
    Vision information:
    Hotel public area:
    • Menus available online: the menu changes too often for this to be practical, but can be sent via email if requested (as Word document or PDF).
    • Directional Tactile Ground Surface Indicators: available in some areas (eg, in the aquarium where it is quite dark)
    Lemur rooms 1 and 2:
    • No overhanging/protruding signage: there is a mosquito net on the bed which is easily movable
    Lion room:
    • No additional information
    Hearing accessibility features:
    • Sufficient lighting (to enable lip reading and facial cues)
    Intellectual/Social accessibility features:
    • Information available in various types
    • Flexibility of the 'rules'
    Autism/Sensory accessibility features:
    • Information available in various types
    • Flexibility of the 'rules'

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