“Through commemoration, exhibitions and educational programs, The National September 11 Memorial & Museum, a nonprofit in New York City, remembers and honors the 2,983 people killed in the horrific attacks of September 11, 2001, and February 26, 1993, as well as those who risked their lives to save others and all who demonstrated extraordinary compassion in the aftermath of the attacks.”
Accessible Pick-up and Drop-off Locations
"The accessible pick-up/drop-off location is at the intersection of Liberty Street and Trinity Place. This point is available for privately owned vehicles servicing passengers with disabilities."
"Service animals are welcome at the Memorial and inside the Museum."General accessibility features:
Mobility accessibility features:
- Assistance animal welcome
- Level or ramp access to front entrance
- Lift access to all levels
- Wheelchair hire available
- Accessible toilet
"There are several accessible entrances to the Memorial.
Wheelchairs, mechanized scooters, other power-driven mobility devices, walkers, and strollers are accommodated at the 9/11 Memorial."
Entrance and Navigation
All visitors and baggage are subject to security screening, including any personal mobility devices.
"The single entrance to the Museum is accessible. On all levels inside the Museum, elevators and escalators are offered throughout the space wherever stairs are available.
All entrances and public areas of the Museum—including the exhibition spaces, the auditorium, classrooms, the café, and the Museum Store—are wheelchair accessible.
Visitors with disabilities may use mobility devices, including manual and electric wheelchairs, mobility scooters, and manually powered mobility aids such as walkers, crutches, and canes in all areas open to the public."
"There is a ramp that leads to the overlook, just past the Information Desk in the Concourse Lobby. For easier navigation, we recommend that you travel down on the right side of the Ramp. Alternatively, you may reach to the lower levels by taking the elevator in the Concourse Lobby."
"All public restrooms have wheelchair-accessible stalls."
Wheelchair and Wheeled Walker Availability
"Manual wheelchairs (standard and wide) and wheeled walkers are available free of charge on a first-come, first-served basis at the coat check in the Concourse Lobby of the Museum. Wheelchairs are provided solely for use in the Museum.
Note: You may reserve a wheelchair if you already have purchased tickets to participate in one of the 9/11 Memorial Museum guided tours."Vision accessibility features:
- Audible or braille signage
- Audio description services
- Large print or high contrast menus and other signage
"Large-print and braille commemorative guides to the Memorial are available upon request at the same distribution points as other commemorative guides at the Memorial."
Please return braille materials to one of the distribution points before entering the Museum or leaving the Memorial plaza.
"Select braille and large-print materials are available upon request at the Information Desk in the Museum."
Please return braille materials to the Information Desk before leaving the Museum.
Audio Guide Tour
"The 9/11 Memorial & Museum Audio Guide is available through the 9/11 Memorial & Museum audio guide app, which is downloadable to a visitor's smartphone or available via handheld devices at the Information Desk.
The 9/11 Memorial & Museum Audio Guide includes an audio description tour, which allows visitors to independently explore the Museum through vivid and detailed descriptions of the Museum’s exhibitions. The 9/11 Memorial & Museum Audio Guide is VoiceOver compatible on all iOS devices, including devices offered by the Museum.
Guided verbal-description tours at the 9/11 Memorial & Museum are also available upon request with three weeks’ notice."
"Staff are available to serve as a sighted guide to assist visitors in navigating the Museum space with advanced request."Hearing accessibility features:
- Hearing loop or infrared assisted listening system
- Welcomes calls from TTY devices
- Sign language assistance or interpretation services
- Captioning services
Assistive Listening Devices
"Induction loops that transmit sound directly to visitors with T-coil compatible hearing aids and cochlear implants are installed throughout the Museum wherever there is audio, including in the exhibition spaces, the auditorium, and classrooms. All audio wands in the Museum are also T-coil compatible and have volume-control adjustment buttons.
T-coil compatible neck loops to accompany the handheld devices are also available at the Information Desk."
Captioning and Transcripts
"Open captioning or transcripts are available for all exhibition media installations that feature audio. For audio that accompanies video, open captioning is provided on the screen. For audio without video, captions are provided nearby on a printed label, transcript card, projection, or monitor.
For Rebirth at Ground Zero, captioning is provided on the 9/11 Memorial & Museum Audio Guide app, downloadable on a visitor’s smartphone or available on handheld devices upon request to any Museum staff outside of the Rebirth at Ground Zero installation.
Real-time captioning is available for public programs and events with three weeks’ notice."
American Sign Language
"An American Sign Language video tour is available with our audio guide. This tour provides an overview of the events of 9/11 and its aftermath, as told through personal stories from families of 9/11 victims, survivors, first responders, and others.
American Sign Language interpretation is available free of charge for guided tours and public programs or events by request with two weeks’ notice.
If you would like International Sign or other sign language interpretation, we will do our best to arrange it. Please make a request with three weeks’ notice."Intellectual/Social accessibility features:
- Information available in various types
Social Narrative and Museum Map/Visual Checklist
"The social narrative, Museum Map, and Visual Checklist can help enhance your visit. The Museum Map and Visual Checklist includes three suggested thematic, self-guided pathways, as well as a space for you to create your own personalized itinerary.
You may request a physical copy of either document at the Information Desk when you are in the Museum."Autism/Sensory accessibility features:
Autism/Sensory accessibility information:
- Quiet room or space
- Information available in various types
"The Museum receives many visitors and can become very crowded, especially on the weekends and during holidays. The Museum is often less crowded in the morning and late afternoon, except for Tuesday afternoons.
If you need a quiet space in the Museum, you can go to the Reflecting on 9/11 Studio. You can ask a Museum staff member to help lead you there."
Sensory bags are available to borrow from the Information Desk. Each bag includes:
- Noise-reduction headphones
- Disposable noise-reduction ear plugs
- Museum Map/Visual Checklist
Please return borrowed bags to the Information Desk before leaving the Museum.
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