“Auckland War Memorial Museum is one of New Zealand’s first Museums. The Museum tells the story of New Zealand, its place in the Pacific and its people. The Museum is a war memorial for the province of Auckland and holds one of New Zealand’s top three heritage libraries.
It has pre-eminent Māori and Pacific collections, significant natural history resources and major social and military history collections, as well as decorative arts and pictorial collections.”
We are making some exciting changes to what the Museum offers and this means we are closing our South Atrium entrance and foyer until mid-2020.
This also means no direct access into the Museum from the underground carpark.
We know that many of our visitors with accessibility needs use the South Atrium entrance and the carpark to get directly into the Museum so we have increased the number of mobility parks around the Museum.
Additional Mobility Parking
We have added two dedicated drop-off and pick-up mobility parking spaces with accessibility ramps.
These are located on the west side of the Museum and are the closest carparks to the Memorial Entrance. These are drop-off and pick-up only for a maximum of ten minutes.
We have also increased the number of mobility parks at the southern end of the Museum by the South Atrium.
If you need to use a mobility park, we recommend that you drop off passengers at the two drop-off and pick-up parks and then park for the duration of the Museum visit at the South Atrium mobility parks.
Important Information About Our Underground Car Park
If the South Atrium mobility carparks are full there are five additional paid mobility parking spaces in the Museum’s underground carpark. Please note the following:
General accessibility features:
- There is no direct access from the underground car park into the Museum.
- Users of these parks will need to exit the car park via the external walkway and walk around the Museum to the Memorial Entrance.
- The route to the Memorial Entrance from the underground carpark does contain a steep slope so it’s preferable to park at the South Atrium if you can.
Mobility accessibility features:
- Assistance animal welcome
- Disabled parking access
- Level or ramp access to front entrance
- Wheelchair hire available
- Accessible toilet
"A limited number of mobility parking spaces are located in the front of the Museum and at the South via the Atrium Entrance. Paid mobility parking is available in the Museum car park."
"A wheelchair ramp is located at the two main entrances. There is also wheelchair access to our Auditorium.
The Memorial Entrance has a revolving door that can be slowed to accommodate mobility equipment.
Wheelchairs may be borrowed from the bag check desk in the Grand Foyer, and the Atrium information desk if needed. Please note that wheelchairs cannot be booked or reserved ahead of time."
"Lifts are available at the two main entrances."
"There are four accessible toilets located on the Ground Floor at both main entrances, as well as on Level One.
The largest accessible toilets in the ground floor are located on the left, after the ticket desk and adjacent to the 1929 café."Vision Information:
"Guide dogs are welcome. Guide dogs need to stay with their owner."Autism/Sensory accessibility features:
Autism/Sensory accessibility information:
- Quiet hours
- Information available in various types
Sensory Friendly Visit Guidelines
- Avoid queues
"Some exhibitions are ticketed. To minimise the time your family spends in a queue, we suggest that you buy tickets online before you visit and bring your printed tickets with you."
- Quiet times
"Auckland Museum tends to be quieter between 3pm and 5pm on weekdays during
term time. February and December before Christmas are the quietest months.
Quiet hours are available for some exhibitions."
- Sensory map
"The museum can be a confronting place for sensitive visitors. Use our map of high and low sensory spaces to plan a visit to suit your child.
Low sensory spaces, coloured blue on the map, are quiet areas that are bright, have few people and no multimedia. High sensory spaces, indicated in red, are busy places with a mix of multimedia, loud noises and/or low light.
You can borrow a laminated copy of the map from the museum cloakroom or you can download your own."Other accessibility information:
Certified Disability Assistance Dogs
"Certified disability assistance dogs are welcome at Auckland Museum when supporting your visit. Please ensure your dog wears the appropriate coat and you can provide a valid ID card."
Complimentary tickets for paid assistants
"Paid assistants can obtain complimentary tickets to paid exhibitions, events, and programmes they are attending with the ticket holder. The intent is to remove barriers for visitors who require a paid assistant to support their attendance."