“The ALBERTINA museum numbers among Austria’s leading art museums and is open to the public 365 days a year. It is our desire and aim to be current, relevant, and attractive to the public in all of our endeavors.
Our work is oriented toward our visitors’ needs and expectations, their previous personal experiences, and their sensory and intellectual experience of art.”
"All public areas of the museum can be accessed by people with disabilities.
"There are handicapped parking spaces on Albertinaplatz (across from the tourist information kiosk, behind the taxi stand) as well as on the entire right-hand side of Gluckgasse and at Lobkowitzplatz 2."
"The ticket desks are on the same level as the entrance. Wheelchair users are welcome to proceed to the front of the queue. Please ask about discounts for visitors with disabilities and those accompanying them. An individual accompanying someone who is blind or in a wheelchair may enter free of charge."
"Handicapped-accessible toilet facilities can be found on Level 1 (doorway width: 90 cm; stall dimensions: 170 x 150 cm) and on Level -1 (doorway width: 85 cm; stall dimensions: 180 x 110 cm)."
Guided tours for groups and individual visitors
"We request that tour participants with special needs (sight-impaired individuals, wheelchair-users, etc.) please inform our art education staff in advance."General accessibility features:
Mobility accessibility features:
- Assistance animal welcome
- Disabled parking access
- Level or ramp access to front entrance
- Lift access to all levels
- Wheelchair hire available
"The level-access main entrance is through a heavy, double swinging door (swings outward, clearance width 190 cm). An exterior lift takes you from the street level to the level of the main entrance.
Wheelchairs and walking aids may be borrowed free of charge at the main cloakroom, with a personal ID card as a deposit."
Lifts and stair lifts
"You can reach the ALBERTINA Museum’s main entrance from the street via the exterior lift or via the escalator.
Inside the ALBERTINA Museum, there are two lifts: The cloakroom lift (doorway width: 110 cm, cabin dimensions: 200 x 110 cm) will take you to the handicapped-accessible toilet facilities on Level -1 as well as to the free cloakroom lockers there.
The exhibition lift (doorway widths: 150 cm and 130 cm, cabin dimensions: 270 x 260 cm) connects you with all of the exhibition areas. This lift also enables you to reach the handicapped-accessible toilet on Level 1.
Some rooms in the exhibition areas are at different floor levels; these can be reached via stair lifts (capacity max. 285 kg). To operate these stair lifts, you will need a Euro-Key. If you do not have your own Euro-Key, our museum attendants will be happy to operate the stair lifts for you.
The stair lifts should not be used with electric wheelchairs."Vision Information:
Seeing-eye dogs and assistance dogs
"Bringing along a certified seeing-eye dog or assistance dog is permitted (please present the animal’s identification document upon arrival). Please contact us in advance so that we can help make sure your visit runs as smoothly as possible."Hearing accessibility features:
- Hearing loop or infrared assisted listening system
- Sign language assistance or interpretation services
"Audio induction loops can be borrowed free of charge at the ticket desks, with a personal ID card as a deposit."
Tours for the hearing-impaired
"The ALBERTINA Museum offers sign language tours for deaf visitors in cooperation with the organization WITAF. These tours are given by a member of our art education team accompanied by a sign language interpreter."
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