Make your business more inclusive
The following training and awareness programs will enable you to make your business more inclusive.
Get Skilled Access
Get Skilled Access offers corporate and government customer service training tailored to suit your organisations needs. The GSA team undertake a strategic review including mystery shopper programs to prepare a comprehensive customer service training plan recommendations, supported by a blend of face-to-face and online training solutions.
Disability Awareness Training
Interactive online training is a unique disability awareness program made to give its participants the confidence to communicate with disabled people whether in the workplace or in their everyday life. Training features some of Australian Paralympians whom share their experience and what they need most from customer service and combines videos and text materials to build a well-rounded understanding of various disabilities. Trainees will gain transferrable skills that will benefit everyone around them. They offer various packages, including straightforward, effective training, online course 24/7, group training options…
Short courses provided by the William Angliss Institute
Cost – $60 per person
The only eLearning training freely available in Australia. It is a self-paced introduction to disability in the workplace and community. Developed as part of the Australian Government initiative, National Disability Coordination Officer (NDCO) Program it is ideal for individuals with minimal or no knowledge of disability but it can also be used as a refreshed course.
Link to Register to Disability Awareness: http://disabilityawareness.com.au/
Art Beyond Sight | Disability and Inclusion: Resources for Museum Studies Programs
This link provides useful information especially for museums (but it can be expanded to a wider audience) and gives “Tips for Communicating with People with Disabilities”, including general tips but also specific advice depending on disability. It is rather complete and easy to understand and implement.
EPIC | Disability awareness workshops
A workshop targeting businesses and employers to create a more inclusive and diverse workforce. Their workshops (they offer two workshops) are delivered face to face and are suited for small and large groups. Their recruitment workshop is tailored especially for recruiters and hiring managers to change company practices. They concentrate on dispelling common myths, effective interviewing and selection methods, disability discrimination, etc. Their other workshop, Customer service workshop, is best for staff and volunteers to help them deliver the best possible service to all customers. They also work on dispelling common myths, disability discrimination, models and learning about life experiences of people with disability. Their website also presents the advantages associated with being disability aware as a business. EPIC also provides mental health and autism awareness workshops.
Contact | 07 3857 5085 | email@example.com
An e-learning disability awareness training for corporate and community organisations to be more inclusive and accessible. The program has been designed and presented by people living with disability. Core learning outcomes include: myths and stereotype deconstruction; using appropriate language and behavior to create welcoming environments; understanding how to adjust to meet legal obligations; access to further information and resources.
Contact | 1300 4 72673 | Based in Victoria
Australian Network on Disability | Disability confidence training
Disability confidence training sessions to build knowledge, skills and tools to “confidently welcome employees, customers and other stakeholders with disability”. They provide in depth information, support and appropriate language for inclusive behaviors and attitudes. Sessions are tailored for: managers and supervisors; workforce; HR and Diversity professionals; Recruiters.
Contact | (02) 8270 9200 | firstname.lastname@example.org
Australian Government | Job Access, Driving disability employment
An Australian Government web page providing links for programs targeting specific disabilities (Auslan training, Deaf awareness training, Depression in the Workplace program, Mental Health First Aid, and general disability awareness training programs) and other related useful information, including financial assistance for awareness training.
Contact | 1800 464 800
Curtin University | Disability training online
Provides a list of websites providing training on disability services: Disability Awareness training (NDCO Project); Disability Awareness resource for Equitable Access to Libraries (specifically for public library customer service staff); In My Shoes (NDCO project); and NDCO Indigenous Awareness Project.
ACE DisAbility Network | Disability Network Training
They cover all kinds and aspects of disability and/or adult education required either in your own premises or in their training facility for management, teaching staff, administration, volunteers, education providers (including local government, disability and mental health service providers…). Costs vary on length of training sessions and physical locality (kept to a minimum and may be negotiated) – they are not government funded. Their website also has online training videos.
National Disability Services | Disability Aware
A 90-minute online program targeting all staff. Designed to enhance knowledge and skills to work inclusively and provide services to people with disability. Learning content on communication tips and techniques; stereotypes and misconceptions; disability and diversity… Fees: individual access: $35.00 plus GST for 12 months; volume discounts are available on application.
Contact | 02 925 631 97 | email@example.com
Australian Government | Protocol for engaging people with disability
Overview of the Australian government commitment to address employment and service inequity. They also provide along three case scenarios, links to key documents on the subject internationally and nationally.